Notice of COVID-19 Infection Prevention
Due to the spread of novel COVID-19, EPSON is releasing printer cleaning guide as infection prevention measure, to prioritize our customer health and safety. Please make use of this guide in case of inquiry from customer.
Please notice that this cleaning guide is a provisional response for the purpose of “disinfection” to prevent novel COVID-19 infection. It does not change the basic idea of cleaning recommended for EPSON products. In addition, when notifying customers of this guide where rubbing alcohol is use, please be aware that it may affect the product.
Range of Products
- Business Inkjet Printer（BIJ, LIJ)
- Consumer Inkjet printer（CIJ、CISS)
- Laser Printer（LP）
- Scanner（SCN）
- Larger Format Printer（LFP）
- Point of Sale Printer(POS)
- Label Printer
Recommendation method
- Turn off printer and disconnect AC plug before cleaning.
- Apply small amount of 60%~80% Isopropyl Alcohol to a cleaning cloth or towel and gently wipe the printer exterior.
Note: For additional information on cleaning or disinfecting procedures please refer to the guidelines and recommendations issued by each country related agencies
For reference: “Cleaning and Disinfection for Community Facilities”, issued by America Centers for Disease Control and Prevention (CDC)
(https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html) - Make sure alcohol to dry before reconnecting the AC plug.
Do Not
- Do not clean the product while it is turned on.
- Do not spray alcohol directly onto the product. Also, do not use saturated, soaked or dripping wet cloth to clean the product. Alcohol may flow into the machine, causing a short circuit in the electronic components or deterioration or damage to the components. In case of alcohol gets inside the machine, dry it completely before turning on the power.
- Do not rub the product strongly when cleaning. Also, do not use any cleaning method other than that recommended. The surface condition and silk printing may be affected.
Notes
- Cleaning using the above method will not affect the outcome of the printing or scanning quality. However, since a solvent is used, the surface condition, color and texture of the product may be impaired depending on the amount of alcohol applied, the wiping time, the wiping strength, repeated cleaning, etc.
- The use of bleach as an alternative to rubbing alcohol is also mentioned, but please avoid using it because the effect on the product has not been confirmed.
