FAQ’s

Contact our branches, regional offices, divisions, sales & support services directly.

Do you service Argox printers on site?

We offer a comprehensive support service for all the brands that we represent, including Argox. We have passed your request to our Technical Support team and one of our representatives will be in touch with you shortly, to learn more about any technical issues you may be experiencing, and to organise a service call at your place of business, if necessary.

Please advise if you are open during lockdown?

As a certified Essential Services Supplier, we can supply products and services at all stages of lockdown to customers who are also certified as Essential Services Suppliers. Now that we are on Lockdown Level 1, we are operating as usual and able to assist all customers, whilst still following all recommended COVID-19 health and safety protocols.

I have a brother labelling PT1090 and there’s always a waste of tape at the beginning and end of printing. Is there a solution?

Because of the design and construction of the tape mechanism, it is necessary to feed a certain amount of tape through your Brother printing machine before you can print the first label. Your Brother PT1090 will have been set by default to “Large Margin” as the default Tape Cutting Option, but you can change this to one of the following Tape Cutting Options to reduce the amount of initial tape feed: Small Margin, Chain, No Cut or Special Tape.

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